Tuesday, 12 November 2013

The madness of Thanet Council's 'improved' refuse collection service

This is the reply from Thanet Council following the sudden change of refuse service we received in Hawley Square. The day of collection was switched from Wednesdays to Mondays. No news of whether we would received the promised series of recycling boxes. Monday's general collection was much later in the day, resulting in rubbish being strewn across the square by seagulls. I'm sure residents in other parts of the isle have this experience. 

We once had a visitor who worked in waste who suggested an evening collection timetable for a seaside area. Would there be a problem with this? Barcelona cleaning crews wash down the streets at night.

Anyway, back to Thanet Council's reply. Our sudden deterioration of service is the result of an 'improved service' it seems. So what's the cost of the extra clean up and the cost of having an area covered in rubbish?

From: waste&streetcleaning@THANET.GOV.UK
To: XXXX
Subject: RE: Hawley Square
Date: Mon, 11 Nov 2013 17:06:41 

Dear XXXX

Thank you for your email.

I am sorry that you have had to email us regarding what is happening for Hawley Square with our improved service. I am afraid that for the time being Hawley Square is in our third phase and so we will only be collecting refuse on a weekly basis on a Monday from the whole square. We are having a review in the New Year and this is when it will be decided if Hawley Square will be able to join the scheme.

As the majority of properties in Thanet are on this improved service it means that the route for the daily rounds have been changed as so this is why your waste would not have been collected until later in the day then previous. I am afraid that this will not be able to be changed. In the mean time if residents are wishing to recycle there are various sites which they can do so, however this also depends on each residents individual accessibility.

I do apologize that I could not provide you with the answers you wished for, however at least I have been able to clarify the situation with you.

Kind regards
Emma

Customer / Supplier Management Officer

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